Frequently Asked Questions


You have questions? We have answers!

Surface Medic Exterior Cleaning is dedicated to delivering top-notch quality, professionalism, and customer service. Our core principals are Customer Satisfaction, Property Protection and Property Preservation. We aim to not only clean your surfaces but also safeguard and improve them, both in your property and landscaping. Our focus is on surpassing expectations using safe and effective techniques and professional equipment for outstanding results. We prioritize ongoing education and training for all of our team members.
Yes! We hold all required licenses and certifications for the work we perform. We are also fully covered with Commercial Liability Insurance as well as Workers Compensation coverage for our employees. So you can have peace of mind knowing both client and company are protected at all times.
No. While Surface Medic values meeting new clients, we understand busy schedules. While being present for the estimate is beneficial, it is not necessary. However, meeting with our sales associate during the estimate ensures all of your needs and concerns are addressed. For the job itself, you do not have to be there but please refer to our “how to prepare for our arrival” FAQ.
We closely monitor the weather and aim to stay on schedule. Light rain may not be an issue, but for services like roof cleaning, rain or strong winds could lead to rescheduling. In such cases, we will find the earliest available slot for your service.
Generally, most jobs take a day or less to complete. The duration of the cleaning depends on your home’s size and the services scheduled. Our sales associate can provide an estimated timeframe during the initial assessment if needed.
Our biodegradable cleaning agents are a formulation designed to remove and kill the root systems of the organic matter on your home or property. So yes, they can be harmful to your plants if used incorrectly. However, our technicians are highly trained in the proper application methods and proper concentrations to use on specific jobs. We take every foreseeable precaution to ensure that your landscaping is protected during our cleaning process.

Yes, we do ask that you do a few simple things to prepare for our arrival.

  1. Ensure all windows and doors are fully closed and locked.

  2. Remove all potted plants, furniture, decor, or fabric covered items of any kind from our immediate work area (anything you wouldn’t want to get wet or have our cleaning agents get on).

  3. Please make sure all pets are inside and secured.

  4. Make sure vehicles are inside garages or parked away from our work area.

  5. Make sure gates are unlocked and we have access to all areas to be cleaned.

  6. Ensure that outside water spigots are turned on and in good working order.

  7. Make sure all outdoor lights and fans are off and remain off for at least 24 hours after our service.

  8. If you are scheduled for window cleaning, please make sure all screens are removed.

  9. If you are not going to be home, please place a towel on the floor inside each exterior door in case water enters as a result of defective door seals.

Yes, windows will be cleaned during a normal house wash. However, it is not a true “spot free” cleaning. After cleaning, some water spots might be visible due to water left on the glass. Surface Medic does offer a separate SPOT FREE window cleaning service to address this issue. Speak to one of our team members if you are interested in this option.
This depends on the service you are scheduled for. With the exception of concrete cleaning, we utilize a soft wash approach to cleaning most surfaces. This can be done using a pressure washer, but we also have dedicated soft wash systems on all of our trucks. We follow the latest trends and manufactures recommendations for cleaning processes and our technicians are trained to know which process and which equipment to use on which surfaces.

Soft washing is a low pressure process used to safely and effectively clean your home’s surfaces without utilizing the high pressure methods typically associated with pressure washing companies and unfortunately still used by many companies today. Combined with our biodegradable cleaning agents, our soft washing method safely removes the organic elements (mildew, algae, moss, lichen, etc.) and other staining without the risk of damaging your home’s surfaces.

Surface Medic is committed to property protection and preservation, and we believe utilizing a soft wash approach to our cleaning methods is an integral part of this process. Soft washing is also the preferred method of cleaning for manufactures like ARMA (Asphalt Roofing Manufactures Association) and we try to follow all manufactures recommendations.

If done correctly, house washing should not damage your siding or paint. In fact, regular cleaning can help maintain the longevity and appearance of these surfaces. However, it’s crucial to use the right techniques and equipment. High-pressure washing can potentially cause damage, especially to softer materials like wood or older, more fragile siding. It could strip paint, leave water marks, or even cause physical damage.

That’s why many professionals recommend soft washing for most home exteriors. Soft washing uses lower pressure combined with specialized cleaning solutions to safely remove dirt, mold, algae, and other contaminants. It can be just as effective as high-pressure washing without the risk of damage.

Regardless of the method used, it’s important to hire a professional or thoroughly understand the process before attempting to wash your house yourself. A professional will know the right pressure setting to use for different materials and how to properly apply and rinse cleaning solutions. They’ll also be aware of any potential issues, like windows that can’t withstand high pressure, and adjust their methods accordingly. Special thanks to Moore’s Pressure Washing for providing us with this information!

When looking for a house washer, there are several factors to consider. First and foremost, you should check their experience and expertise. They should have a solid understanding of different types of siding and the best cleaning methods for each. Check their website or ask directly about their experience with your particular type of siding.

Look for reviews and testimonials from past customers. Are they mostly positive? Do customers mention that the company was professional, punctual, and thorough? Also, look at before-and-after photos if available. These can give you a sense of the quality of their work. 

Additionally, make sure the house washing service is fully licensed and insured. This protects you from any potential liability in case of accidents during the job. Lastly, inquire about their cleaning methods. As mentioned earlier, soft washing is often recommended for home exteriors to prevent damage. If they only offer high-pressure washing, it might be a good idea to look elsewhere. Remember, the goal is to clean your house without causing any harm to your property. Thank you to our friends at PowerWashing Kings for this information!

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